Hi, I am Kevin

Viet Tran

Builder at Miracle

I am a passionate technician with over 10 years of working experience. I built people and product based on cloud technologies. I want to make something faster, simpler and better by using technology.

Hard Working
Leadership
Hungry Learner

Skills

Experiences

1
Head of Development
TechX Corp

Jan 2020 - Present, Ho Chi Minh

Build high tech team for cloud native development for Class-A project.

Responsibilities:
  • Identify and build product roadmap
  • Build technical product native cloud development team from zero
  • Lead the team to learn, and build with AWS by applying Agile methodology

CMC SI Saigon (CMC TSSG)

Dec 2016 - Dec 2019, Ho Chi Minh

responsible for managing high scale project, and building a high tech team.

IT Project Manager & Technical Lead

11 2017 - Dec 2019

  • Coordinate with HR dept to hire and train people to build high tech team from zero
  • Work with universities to train young students
  • Speaker in seminar and technology festival
IT Project Manager

Dec 2016 - 10 2017

  • Managing multiple teams (expat & local teams) to deliver high scale project for finance sector
  • Identify technical and management issues, risks and lead the team to overcome it
  • Deep drive in technical solution and communication bridge among teams
2

3
Aura Communication Advancement

Nov 2011 - Dec 2015, Ho Chi Minh & Hanoi

Consult, Design, Build and Implement customer experience solution based on Avaya Aura Communication Manager.

IT Project Manager

Oct 2013 - Dec 2015

  • Build the technical team for development, deployment.
  • Delivery multiple projects for finance service industry (FSI)
  • Innovate and lead the team to build in-house products
Technical Lead

Jun 2012 - Aug 2013

  • Lead the project team and design multi solution across countries
  • Hire, Train, and Build the team from zero
  • Expand knowlege with other solution domain such as CRM, ERP, e-commercial…
Software Engineer

Nov 2011 - May 2012

  • Learn contact center knowledge domain
  • Gain Avaya certifications from many categories such as business, technical and consultancy
  • Build a high performance application by using PHP, Java, MySQL

Researcher
Research Lab

Jun 2011 - Nov 2011, Research Lab

Research and apply new technologies.

Responsibilities:
  • Research IPv6
  • Design an architect to monitor traffices between IPv4 and IPv6 environment
  • Build the extension for Nagios by using Perl
4

5
IT Student
PTIT

Sep 2006 - Nov 2011, University

Build a strong academic foundation with helps from teachers, friends. This is a most happiness period of time.

Responsibilities:
  • Eat noodle
  • Learn 15-20 hours per day
  • Live a Life at University’s dorm

Portfolios

FE Credit
FE Credit
IT PM & Tech Lead Dec 2016 - Oct 2019

Consult and implemented biggest omni-channel contact center in Vietnam. System can handle 3.5M calls per day.

Vietnam Fintech Event 2019
Vietnam Fintech Event 2019
Main Speaker Nov 2019

Improve CX, Reliability by Automating services for Finance Service Industry (FSI)

Details
Vietcombank
Vietcombank
IT PM Jul 2013 - Sep 2015

Migrate, Expand Integrate new functionalities, process for Vietcombank Contact Center.

Sacombank
Sacombank
Tech Lead Dec 2011 - Nov 2012

Implement telesales solution for outbound, Self service & Recording solution for Inbound. Deployed multi-sites VoIP solution.

An Binh Bank
An Binh Bank
Tech Lead Mar 2015 - Nov 2015

Implement inbound customer service solution for An Binh Bank. We also provided CRM solution and integrated to Contact center.

Creative City Talk
Creative City Talk
Main Speaker Aug 2019

Creative City Seminar – Challenges and Opportunities for Student – Open University Talk

Details
VIB
VIB
Tech Lead Mar 2015 - Nov 2015

Implement inbound customer service solution for An Binh Bank. The project had 2 phases for Inbound and Outbound Solution.

Biggest CX Solution
Biggest CX Solution
IT PM Aug 2019

“FE Credit is leader company in Consumer Finance Industry with the effort to apply the high tech.”.

Details

Achievements

AWS Hackthon Vietnam Champion 2020

CMC Top Runners

Top 3AWS Hackathon ASEAN in 2020

Vietnam Fintech Event 2019

OU Creative City Talk

OU Creative City Talk

Lang Giang Charity Trip 2019

CMC Running 26th

CMC Running 26th