Consult and Deploy the biggest Contact Center in Vietnam successfully – FE Credit Use Case

Biggest Contact Center in Vietnam - FE Credit 4,500 agents

CMC TSSG provided the consultancy and implementation for FE Credit in total solution (Hardware implementation, Software implementation, Process consultancy and integration services) for biggest contact center in Vietnam.

Performance highlights:

  1. Total of agents: 4,500 concurrent agents for full integrated process
  2. Number of physical locations: 04 locations across in Vietnam
  3. Maximum Call Per Second (CPS) supported: 500
  4. Total calls per day: 3.5 millions

Technology highlights:

  1. Omni-channels: Voice, Email, Webchat, Facebook, Mobile integration.
  2. Auto dialer with progressive and predictive with a huge processing.
Client Name: FE Credit Vietnam