mCX (mobility Customer Experience) – Case Management Expert App

This is open, scalable, flexible application that built on Python / Django framework for Case Management.

This is open, scalable, flexible application that built on Python / Django framework for Case Management.

Architecture:

  1. Web API (Web service with SOAP and Restful API)
  2. Front: Vue.JS

Core Functionalities:

  1. Manage customer requests
  2. Workflow supported
  3. Responsive design and ready for Web, Mobile
  4. Integration with Genesys contact center and Customer back ends: Core Banking, Card System, Data warehouse
  5. SLA management and notification for better quality

 

Client Name: CMC TSSG